Terms & Conditions

  • Vehicles are hired subject to availability at time of receipt of order.
  • The right is reserved to sub-contract a vehicle from another coach operator without notice to the Hirer.
  • Vehicles must not be sub-let, lent or licensed by a Hirer to another coach operator.
  • Seating capacity and type of coach are not necessarily indicative of the size or facilities of the vehicle supplied. Every effort will be made to supply vehicles with facilities or seating as shown or advised, but they can not be guaranteed to be available on the day of hire.
  • Refreshments may be consumed on the coach, provided that no damage is caused and adequate provision is made to remove any ensuing rubbish.
  • Personal effects and luggage are carried at owners risk. The gangway and emergency exits must remain unobstructed at all times. The person appointed by the Hirer to be in charge of the party shall ensure the correct number of cases are taken onto the coach and are taken off at the destination. Every effort will be made to accommodate additional items where possible. Please refer to our coach hire department for guidelines. Edward Thomas & Son will not accept any responsibility for any loss or damage to property whilst on the coach.
  • The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed on the drivers authority. The Hirer will be responsible for any damage caused to the vehicle by the passengers during the hiring. The Company reserves the right to withdraw all services in the event of unruly conduct by the passengers or damage caused to company vehicles.
  • Unless otherwise stated admission and parking charges for special events are not included in quotations and will be charged extra.
  • The hours agreed with the Company for the operation of any hires must be observed (other than in the case of a serious emergency or diversion) so that current regulations covering drivers hours and rest periods may be complied with. The Company reserves the right to curtail or otherwise amend any hire which does not comply with the relevant regulations. Any deviations to the route must be agreed with our Coach Hire department before the journey commences. Any additional time or mileage will be charged extra.
  • In case a vehicle is required during the time a coach is at a destination the right is reserved to withdraw the vehicle to undertake another journey. The vehicle may also be withdrawn if the group are more than 30 minutes late for the requested return time. In this event no liability can be accepted for the cost of alternative transport.
  • In the event of cancellation by the Hirer, the Company reserves the right to retain any deposit. The Hirer must also take full responsibility for any other costs incurred by the Company as a result of curtailment.
  • Only the number of passengers indicated may be carried on each vehicle. Seat belts are provided for your safety and should be worn at all times.
  • The Company will not be liable for loss, injury, damage, delays or inconvenience caused where inclusive arrangements have been made incorporating other companies’ services. In any event the Company will not be liable for any claims beyond the value of the coach hire.
  • Any customers with approved credit facilities must pay within 30 days following the journey. The Company reserves the right to charge interest at commercial rates on any overdue accounts.
  • The Company is not responsible for delays, loss, damage, injuries or any inconvenience beyond the control of the management.
  • Any complaint in respect of the Company’s services should be made in writing to the Company’s registered office within 21 days of the journey date.
  • Either party may terminate an on-going coach hire contract giving the other party one months notice. However in the event of a Hirer not complying with the agreed terms of payment or conditions, a coach hire contract may be terminated forthwith. The Hirer will under all circumstances be responsible for any outstanding payments or liabilities contained within our conditions.
  • In the interest of safety and comfort smoking is not permitted on the Company’s vehicles.
  • Drivers have sole discretion as to the suitability of roads or locations that a vehicle can enter or travel through. No liability can be accepted if a vehicle is unable to complete a journey due to the unsuitability of a road or location.